Exchanges are subject to availability. For domestic exchanges we will dispatch your exchanged order once via regular post at no extra charge. If multiple exchanges occur, shipping costs are applicable. Please email us within 7 days of the delivery date to request an exchange.
For international exchanges, please order the garment(s) you wish to exchange for directly online and return your original order for a refund. Refunds will be processed within 2-3 business days upon receiving and approval of returned garment(s).
We want to make sure that you're completely happy with your Hakea pieces and understand it can be daunting buying swimwear online. To make things a little easier if you’re unhappy with your selection or the fit is not quite right, please email us within 7 days of the delivery date to request a refund or exchange. Include the reason for return and title the subject line “Return/Exchange #order number”.
Please make sure that swimwear is tried on over your own underwear in the interests of hygiene. Returned garment(s) must be in their original condition, unworn and unwashed with hygiene labels still attached. Garments will be inspected prior to approving any refunds or exchanges. We reserve the right to refuse a return if it does not reach our standards. Please be mindful when trying garments on as items with make-up, deodorant and other marks will not be accepted or incur a cleaning fee.
Garment(s) must be returned to us within 14 days after generating your return for a full refund. Return shipping costs are the responsibility of the customer – we recommend including tracking and insurance as any garment(s) lost in transit are the responsibility of the customer.
Refunds will be processed within 2-3 business days upon receiving and approval of garment(s) and you will be notified via email. Shipping and handling charges are non-refundable and may be applicable unless the item is deemed faulty.
Please choose carefully as we do not offer refunds or exchanges on sale items, this includes discount codes and flash sales.
We take the utmost care in ensuring Hakea garments are made to the highest quality standards. Whilst we hope this never happens, if you do receive a faulty item please email us at firstname.lastname@example.org quoting your order number and outlining the fault.
The full cost including original shipping will be refunded for garment(s) deemed faulty. Garment(s) will be assessed upon return to identify the cause of the fault and the nature of wear. We reserve the right to repair, replace or refund garments we have deemed faulty. Please follow the care instructions on the label as damages caused by wear and tear are not considered faulty.